The other reps are so uptight and tense they don’t even talk to one another. I’m not sure who I’m supposed to keep happy. Most of the time I’m caught between what the customer wants and company policy. I try to be helpful and sympathetic, but I can’t promise anything without getting my boss’s approval. All I hear the whole day are complaints from unhappy customers. I even have to schedule my bathroom breaks.
In my new job, the computer routes the calls and they never stop. “I’m afraid I jumped from the frying pan into the fire. “Well, I really miss you guys,” she said. Morale is so bad they’re talking about bringing in some consultants to figure out a better way to get the job done.”
Guys are calling in sick just to get a break. I swear I hear those machines humming in my sleep. We’re so backed up I’m working twelve-hour shifts six days a week. They expect the same production rates even though two guys are now doing the work of three. It used to be that as long as you did your work, you had a job. “Since the reorganization, nobody feels safe. Her gentle poke in the ribs brought him around, and within minutes they were talking and gossiping as if she had never left. They had been good friends when she worked in the front office at the plant, but he hadn’t seen her since she left three years ago to take a job as a customer service representative. Now, sitting in the doctor’s office and wondering what the verdict would be, he didn’t even notice when Theresa took the seat beside him. At first he tried to ignore these problems, but eventually he became so short-tempered and irritable that his wife insisted he get a checkup. For weeks he had been plagued by aching muscles, loss of appetite, restless sleep, and a complete sense of exhaustion. Kulturstudier Identifikatorer URN: urn:nbn:se:uu:diva-387694 Lokalt ID: 134 OAI: oai:DiVA.The longer he waited, the more David worried. Spel, digitala spel, teknik, praktikteori, gränsobjekt, kulturarvsproduktion Nationell ämneskategori Games, digital games, technology, practice theory, boundary object, cultural heritage production Uppsatser inom musei- & kulturarvsvetenskap, ISSN 1651-6079 134 Nyckelord This is a two years master’s thesis in Museum and Cultural Heritage Studies. The study contributes with explanations and reinforces the connection between practices and the use of objects to create and mediate knowledge about games, where the knowledge carried out is affected by the context where it is being created through a longer period of time. These practices influence the making of games as cultural heritage by defining games, how knowledge about games should be carried out and why games is important as cultural heritage through the location, role and area of focus at Tekniska museet. The analysis resulted in six principal practices in the work of knowledge and mediation of games as techinchal development, the role of playablity, the matter of thinking ctitically, the effect of practical limitations and possibilities, the implementation and use of research, and the certification of games as cultural heritage. The concept of ”anchoring practices” has been used as an analythic method to find and sort which principal practices that were carried out. The empiric data was collected through semi-structured qualitative interviews with people working with the content of the exhibition and an place-based observation of the exhibition itself. The analysis has been carried out on Play Beyond Play, a game exhibition made at Tekniska museet in Stockholm 2018, where practices is being understood and analyzed from a practice theory perspective with the use of games as boundary objects. Furthermore this study explains how these practices influences the making of games as cultural heritage. The study seeks answers to which principal museum practices that are being carried out in the work with games as cultural heritage and what constitutes them. The purpose of this study is to contribute with knowledge about how games as cultural heritage is made. This research explores games as cultural heritage.
How games become heritage : A case study of cultural heritage production in practices of Play Beyond Play at Tekniska museet (Engelska)
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